Certificate Program In Retail Supply Chain And Service Management

Thanks to booming e-commerce landscape in India, Retail Supply Chain and logistics has emerged as one of the most in demand function. With the increased demand also come new challenges of rapidly changing industry dynamics. Firms as well as professionals need to keep abreast of new developments in technology and business.

iLEAD in collaboration with IIM (Rohtak), has started a Certificate Programme in Retail Supply Chain and Service Management. This course is aimed at providing business knowhow of Supply Chains, Logistics and Retail Services. The programme has been designed keeping in mind the day to day challenges of executives in the function and enabling their holistic understanding of business environment.

The unique benefits of the program are:

Very specific course curriculum

Real life scenarios, case studies and simulations

In depth understanding of new concepts in Retail Supply Chain

Program Objectives

Premium certification from one of the leading B-Schools in India

Teaching through real life scenarios and case studies

Prepare participants for increasingly demanding customer service landscape


The IIMR faculty includes a blend of academic excellence and Top management industry experience.

Quick Look

  • Eligibility Criteria Open or Close

    Graduates (10+2+3) / Post Graduates in any discipline with min. 50% marks [aggregate - considering results of all years (e.g. 3 or 4 together)] recognized by UGC/AICTE.

    Maximum 5 years of work experience


    Selection Criteria

    Retail Applications + credentials and Corporate Nominations

    Selection will be: i) Highly Selective   ii) Selective iii) Moderate

  • Course Structure Open or Close

    Course Content

    Understanding Supply Chain

       SCM basics and overview

       Role of logistics in SCM

    Business Environment

       Current trends in logistics

       Current business environment

    Warehousing and inventory management

       Warehousing techniques

       Inventory management- LIFO/FIFO/Shelf mgmt

    3pl and 4pl logistics

       3rd Party/ 4th Part logistics

    Quality Management

       Service quality

       Logistics benchmark


    Distribution strategies

       Distribution in Retail

       Distribution in e commerce

    Technology in Logistics



    Last mile delivery

       Optimizing delivery operations

       Inwards and return logistics

    Optimizing supply chain

       Efficient supply chains

       Effective supply chains

    Data analytics

       Basics of spreadsheets operations



       Positioning Retail stores


       Theory & Practical Inputs

       Case study approach.

       Assignments, E-Learning, & Business Simulation

  • Course Fees Open or Close

    Program Fees

    For Indian Students
    Application Fee INR 2,300/- (inclusive of S.Tax)
    Program Fee INR 32,000/- + Service Tax
    Courseware/Study Material Fee INR 1,500/- + Service Tax
    Total Fee INR 33,150/- (without Application Fee)

    Service tax will be charged at prevailing rates (currently 15%).

    Important Dates:

    Last Date of Application: 18th October, 2016

    Last Date for Payment of Fees: 14th November, 2016

    Academic Briefing: TBD

    Class Start Date: 15th November, 2016

    Installment Schedule:

    Installment Date Amount INR Amount USD
    I 14th Nov 2016 INR 17,500/- + S.Tax  
    II 14th Dec 2016 INR 16,000/- + S.Tax  


  • Application Process Open or Close

    Please fill in your contact details in the form and our sales team will get in touch with you shortly.

    Download Program Brochure

  • Learning Experience Open or Close

    The Program will enable the participant to:

    Understand & identify the challenges in today’s market place

    Understanding the roles and responsibilities of a sales manager

    Understand the Customer and Market Orientation for Business Success

    Understand the Conceptual framework for sales and marketing

    Be able to learn how to manage, motivate and lead sales team

    Understand the fundamentals of channel design, development and management decisions

Ask your query

91.8335866691/ +91.9163122222


Download Brochure