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There is an increasing appreciation of the role of human resources in the success of organizations across the entire industry spectrum. There is a need felt by both line managers and HR experts to understand and respond to HRM challenges at the “organizational” and “employee” level of analysis. Further, the policies and processes have to be identified after understanding the organizational context. Given that the context itself might be changing fast and becoming uncertain, it is imperative for organizations to develop nimble and flexible systems. This program aims to cover the canvas of HRM at both macro and micro level to equip the line managers dealing with human resources and human resource managers with contemporary knowledge and practices informed by valid findings from research. It intends to cover both basic and strategic HRM issues.
The program covers important aspects of behavioral science again focusing on behavior of both entities- employee and organization. At micro level the program includes discussion on personality and attitudes, perceptions, values; motivation; group behavior; leadership issues and so on. At macro level the discussion includes issues of organization design, structure, culture, technology and so forth.
The narrative of “customer” has become increasingly predominant in the organizational discourse. This program takes a very conscious and deliberate customer perspective- internal and external, in discussing the issues mentioned above. It takes the customer oriented view about managing human resources in manufacturing, services, and sales organizations. Because of the centrality of customer in services, the course has large service industry component. Even within, the organizations have tried to develop service culture with the concept of internal customer. And then organizations are managing talent by viewing their employees and prospective talent as customers. The program tries to address important issues of acquisition, retention, and management of talent and knowledge. The program covers the important techniques of competency mapping, assessment centers design, job evaluation, strategic fit analysis and so on. It also deals with specific issues of representative industries like healthcare, IT/outsourcing, financial services/professional services, sales, and manufacturing.
The program is designed to be experiential through case method teaching. Further, the course takes more business/ line managerial perspective on HRM, a prerequisite for successful HRM and general management professionals today.
The course intends to enhance participants’ understanding of:
Human Resource Management policies and practices of acquisition, compensation, rewarding, and performance appraisal supporting the customer oriented strategies.
Differences and Complementariness in Product Manufacturing, Sales and Service work and their HRM systems.
Developing a customer oriented service culture.
Understanding of Personality dimensions, motivation, leadership and so on at micro level and organization design, structure, culture and so on at macro level.
Managing Knowledge, employee engagement, and talent management.
Strategic Human Resource Management issues of “best practices”, “fit”, and “flexibility”.
Strategic Human Resource Management issues in representative industries: IT/Business Process Outsourcing, Healthcare, financial service/professional services, Sales, and Manufacturing.
Schedule: Friday 6:45 PM – 9:45 PM
Duration: 1 Year
Theory & Practical Inputs
Case study approach.
Assignments, E-Learning, & Business Simulation
Working graduates. Executives looking forward to making a career in HRM or assuming senior management roles may apply.
Dr. Amit Dhiman is an Associate Professor in the Human Resource Management Department at IIMC. Dr. Dhiman holds a Phd/Fellow Programme in Management (P& IR) from IIM Ahmedabad, an MBA (P&IR) from the University Business School at Punjab University, Chandigarh and a BE (Mechanical) from Karnataka University, Dharwad. Dr. Dhiman has, in the past, worked as an Assistant Manager (HR)/ Head (HR) in Musashi Auto Gurgaon, as a Deputy Manager (Corporate HR) at Triveni Engineering New Delhi, as Executive (HR) at JCT Electronics Ltd Mohali and thus has extensive industry experience. His Research Interests are in the areas of Performance appraisals- Role of politics, due processes, voice, justice ; Strategic HRM- role of HR alignment and HR flexibility and IT software project management; HRM in services- healthcare, IT services ; Accountability in decision making; Evolving challenges in management education. Dr. Dhiman has Consulting Interests in HRM policy making, High performance work systems, Performance management, Work studies, etc. At IIMC, he teaches the following courses - Human Resource Management; Human Resource Management and Labour Laws; Strategic Human Resource Management in Services.
Prof Abhishek Goel is an Associate Professor in Organizational behavior. He joined IIMC in April 2008. A keen observer and student of organizations and people. Enjoys life and work. Occasionally fails to differentiate between work and life. Life member - International Society for Study of Work and Organizational Values (ISSWOV) Chair - Scientific Committee - ISSWOV 2016 (to be held in Bello Horoizonte, Brazil) Guest Editor - Intl Jl of Manpower. He is a PhD in Management – Fellow (IIM Ahmedabad) MBA- International Business, FMSR, AMU. AT IIM C Prof Abhishek Goel teaches Micro Organizational Behavior (Group processes and teamwork, Leadership) Managing in cross cultural context/Cross Cultural Management Macro Organizational Behavior/Organization structure and design Change Management/Organization Development. Prof Abhishek Goel has research interest in leadership and Organizational Culture Making Japanese organizations work in India (Ongoing) Ageing in Workplace - Maintaining Inter-generational continuity (Ongoing)
Applicants should be working professionals/self-employed
Graduates (10+2+3) in any discipline with min. 50% marks [aggregate- considering results of all years (e.g. 3 or 4 together)] recognized by UGC/AICTE.
Minimum 2 years of work experience
Selection will be based on entrance test
Retail Applications + credentials and Corporate Nominations from Multiple Corporate
Applicants will be selected based on their profile & work exposure
Selection will be Moderate
Basics of Human Resource Management
Human Resource Management System, Context, and HRM analytical framework.
Recruitment, Selection, and Induction
Basics of Organizational Behavior
Introduction to OB
Conflict & Negotiation
Leading and Managing Change
HRM Strategy/Policy Choices in Service and Product (Manufacturing) Industry
Best Practices (High Performance work systems) , Best Fit approach to SHRM
Critical Perspectives: McDonaldization & Customer Sovereignty.
Product and Services Value Components in Total Customer Value.
HRM analytical Framework for services.
Customer Oriented Bureaucracy.
Managing Human Resources in uncertain/ dynamic environments.
Flexible HRM Systems (Handling customer needs/ expectations variability).
Role of Unions in influencing/ managing Management – Employee- Customer interfaces.
Contemporary Talent Management
Understanding the meaning of and the need for talent and its management
Competency mapping and assessment centres
Integration and Contemporary HRM Issues
Industrial Relation challenges in contemporary India
Integrative Cases in Few Industries like Healthcare and Manufacturing.
General Management Module
Basics of Finance
Quantitative techniques for HRM
Marketing concepts applied to HRM
Contemporary issues in HRM
IIM Calcutta shall carry out the examination and evaluation required for certification. IIM Calcutta will directly award a certificate of completion to participants who complete the programme successfully. Giving feedback is an integral part of the completion requirements of the programme.
|For Indian Students|
|Application Fee||INR 2000/-|
|Program Fee||INR 1,29,600/- + S.Tax|
|Registration Fee||INR 3,240/- + S.Tax|
|Campus Fee||INR 18,000/- + S.Tax|
|Total Fee (Exclusive of Application Fee)||INR 1,50,840/- + S.Tax|
Program fees are payable online or through DD drawn in favour of “Hughes Communications India Limited” Taxes will be additional if applicable.
Campus fee is mandatory and will be payable by student directly to “Indian Institute of Management Calcutta”.
Fee once paid is neither refundable nor transferable towards any other student/program/batch, after start of program session.
Applying to the program does not confirm application acceptance/clearance of scrutiny.
Up to 80% of the Program Fee can be availed as Customized Education Loan from leading banks to enable the participants to spread the repayment over a longer period. However, the applicant shall be eligible for bank loans as per the concerned bank norms. Neither Hughes Education nor the Institute will be held responsible for any delay in disbursement of the bank loan.
IIMC may foreclose the enrollment upon completion of maximum batch size, enrollment will be accepted on first come first serve basis.
Service Tax (currently @ 15%) will be charged extra on these components.
Last Date of Application: 5th Feb, 2017
Selection List Date: 16th Feb, 2017
Last Date for Payment of 1st installment: 2nd Mar, 2017
Orientation and briefing: 5th Mar, 2017
Class Start Date: TBD
|Installment||Date||Amount INR||Amount USD|
|I||2nd March 2017||INR 51,840/- + INR 3,240/- + S.Tax||NA|
|II||28th May 2017||INR 42,768/- + S.Tax||NA|
|III||23rd August 2017||INR 34,992/- + S.Tax||NA|
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The overall course – EPHRM, was designed and co-ordinated perfectly. In all there were 6 modules, covering core HRM topics as well as strategy, general management and a final integration module at campus. The delivery mechanism at Hughes was near flawless and going through this one year program has been an overall enriching experience, over and above the valuable certification. The course design comprising literature, case studies, exams and project was as ehaustive as any; and IIM-C’s deep rooted heritage and excellence in academics was a significant value add.
Hughes Begumpet Centre in Hyderabad was excellent in terms of both technical and administrative support. There were negligible technical glitches and the staff were always ready on hand to sort any small issues that did come up. The ambience, lighting and air conditioning was indeed conducive to the learning experience.
The staff at Begumpet Hyderabad were ever friendly and helpful; with timely SMS updates and and always open to suggestions. Technical services was near faultless and kudos to the team for maintaining quality.
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