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  • Start date: 6-Oct-2016
  • Duration: 1 Year

Certificate Program In Retail Supply Chain And Service Management


Thanks to booming e-commerce landscape in India, Retail Supply Chain and logistics has emerged as one of the most in demand function. With the increased demand also come new challenges of rapidly changing industry dynamics. Firms as well as professionals need to keep abreast of new developments in technology and business.

Certificate Program in Retail Supply Chain and Service Management is aimed at providing business knowhow of Supply Chains, Logistics and Retail Services. The program has been designed keeping in mind the day to day challenges of executives in the function and enabling their holistic understanding of business environment. The unique benefits of the program are:

  • Very specific course curriculum
  • Real life scenarios, case studies and simulations
  • In depth understanding of new concepts in Retail Supply Chain


Program Objectives

  • Premium certification from one of the leading B-Schools in India
  • Teaching through real life scenarios and case studies
  • Prepare participants for increasingly demanding customer service landscape



  • Graduates (10+2+3) / Post Graduates in any discipline with min. 50% marks [aggregate - considering results of all years (e.g. 3 or 4 together)] recognized by UGC/AICTE.
  • Maximum 5 years of work experience


Selection Criteria

  • Retail Applications + credentials and Corporate Nominations
  • Selection will be: i) Highly Selective   ii) Selective iii) Moderate

Course Content

  • Understanding Supply Chain
    • SCM basics and overview
    • Role of logistics in SCM
  • Business Environment
    • Current trends in logistics
    • Current business environment
  • Warehousing and inventory management
    • Warehousing techniques
    • Inventory management- LIFO/FIFO/Shelf mgmt
  • 3pl and 4pl logistics
    • 3rd Party/ 4th Part logistics
  • Quality Management
    • Service quality
    • Logistics benchmark
    • Bottlenecks
  • Distribution strategies
    • Distribution in Retail
    • Distribution in e commerce
  • Technology in Logistics
    • ERP
    • Tracking
  • Last mile delivery
    • Optimizing delivery operations
    • Inwards and return logistics
  • Optimizing supply chain
    • Efficient supply chains
    • Effective supply chains
  • Data analytics
    • Basics of spreadsheets operations
  • Segmentation/Target/Positioning
    • Segmentation/Targeting
    • Positioning Retail stores



  • Theory & Practical Inputs
  • Case study approach.
  • Assignments, E-Learning, & Business Simulation

Program Fees

For Indian Students
Application Fee INR 2,300/- (inclusive of S.Tax)
Program Fee INR 32,000/- + Service Tax
Courseware/Study Material Fee INR 1,500/- + Service Tax
Total Fee INR 33,150/- (without Application Fee)


  • Service tax will be charged at prevailing rates (currently 15%).


Important Dates:

  • Last Date of Application: 18th October, 2016
  • Last Date for Payment of Fees: 14th November, 2016
  • Academic Briefing: TBD
  • Class Start Date: 15th November, 2016


 Installment Schedule:

Installment Date Amount INR Amount USD
I 14th Nov 2016 INR 17,500/- + S.Tax  
II 14th Dec 2016 INR 16,000/- + S.Tax  

arning Experience
The Program will enable the participant to:

  • Understand & identify the challenges in today’s market place
  • Understanding the roles and responsibilities of a sales manager
  • Understand the Customer and Market Orientation for Business Success
  • Understand the Conceptual framework for sales and marketing
  • Be able to learn how to manage, motivate and lead sales team
  • Understand the fundamentals of channel design, development and management decisions


The IIMR faculty includes a blend of academic excellence and Top management industry experience.

Please fill in your contact details in the form and our sales team will get in touch with you shortly.


Download Program Brochure

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